Session Spotlight: Redefining the Paradigm of Care: Use Clinical Initiatives to Create Healthier, Happier Members

The member experience begins when the member goes to enroll in your plan, and lasts throughout their time with you. Improving their experience can not only increase retention rates, but can help to create a happier, healthier member pool. So what are the clinical initiatives you should be taking for creating an ideal member experience and implementing the best practices?  

Session: Redefining the Paradigm of Care: Use Clinical Initiatives to Create Healthier, Happier Members

Moderator: Alexandra Schweitzer, Executive Director, Senior Care Options, Tufts Health Plan

Panelists:
Linda Hines, RN, MS, MBA, Vice President of Medical Management, Virginia Premier Health Plan, Inc.
Jeffrey E. Epstein, MD, President, National Association of Physician Advisors (NAPA); President and CEO, Epstein Healthcare Consulting Group (eHCG)
Romilla A. Batra, MD, MBA, Corporate Medical Director, Scan Health Group
Kristin Neal, Vice President, Stars Part C & Clinical, Cigna-HealthSpring

When members are confident in their treatment and their ability to manage their diseases, they’re healthier, and therefore happier with their experience. Want to learn more about using medical management as a tool that helps drive engagement? Join us for IIR's Medicare Congress 2014 taking place February 10-12 in New Orleans, LA. To learn more, download the brochure.

As a reader of the this blog, you’ll receive 15% off of the standard rate when you use priority code XP1907BLOG to register. We hope to see you this February!