Kansas citizens see cuts to Medicaid customer service

According to the Topeka Capitol Journal, the The Kansas Health Policy Authority has slashed $233,000. This accounts for almost 240,000 calls dealing with Medicaid for low income families and children. The Medicaid customer service call center will also be eliminated for providers as of February 1, 2010. All inquires will be fielded by email and mail

Do you find these kinds of cuts problematic to provider care? What other impacts will closing call centers for Medicare have?